Staffing Lab - Effectively Manage The Staffing Levels At Your Bank

Branch Staffing Analysis

Branch based transaction volumes continue to decline industry wide while salary and benefit expenses are simultaneously escalating. As a result, businesses in the financial services industry, like banks and credit unions, are continuously re-examining their customer contact staffing strategies. This includes examining staffing capacity and utilization patterns to determine cost reduction opportunities that do not impact service quality. And many of these branches rely on The Long Group and our StaffingLab service to help evaluate and implement an effective staffing strategy.

  • Measures transaction volumes across all channels.
  • Utilizes branch based data to customize a staffing solution for each location.
  • Calculates service capacity, identifies utilization patterns and generates branch productivity reports.
  • Determines required staffing levels.
  • Stress tests staffing recommendations utilizing peak transaction volume to ensure service quality.
  • Compares actual staffing and required staffing levels to calculate cost savings and illustrate financial impact.

If it is time for your branch to start looking for better staffing strategies, contact The Long Group. We offer a proven method to analyze your current staffing levels and recommend staffing solutions. Give us a call at 603-424-5664 or send us a note through the form to the left to let us know how we can help your branch.

As Featured in Banking New England:

StaffingLab has been featured in “The BayCoast Bank Story” in Banking New England.  Download the article here:

Banking in New England – The BayCoast Bank Story.